Shipping Policy

Last updated: [insert date]

At Harness, we aim to provide reliable shipping and clear delivery expectations. Please review this policy before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive an order confirmation and, when available, tracking details by email.

2. Shipping & Delivery Time

Estimated delivery times vary depending on destination and carrier conditions. Delivery timeframes are estimates and may be affected by factors outside our control (such as carrier delays, weather, peak seasons, customs processing, or incorrect address information).

• United Kingdom: estimated delivery 5–12 business days
• International: estimated delivery 7–18 business days

Please note that delivery estimates begin once the order has shipped, not from the date the order is placed.

3. Shipping Costs

Shipping costs (if applicable) are displayed at checkout before payment is completed. From time to time, we may offer promotional shipping rates, including free shipping offers, which will also be shown at checkout.

4. Tracking Information

Tracking is provided when available. If tracking is included for your shipment, it will be sent by email once your order ships. Tracking updates may take 24–72 hours to appear after dispatch depending on the carrier.

5. Address Accuracy

Customers are responsible for ensuring the shipping address entered at checkout is correct and complete. If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned.

6. Failed Delivery / Returned Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the parcel, we may be able to reship the order (where possible) or issue a refund at our discretion once the item is returned and inspected. Any refund may be subject to shipping and handling costs.

7. Damaged or Missing Items

If your order arrives damaged, incomplete, or appears lost in transit, please contact us within 48 hours of delivery (or the expected delivery date for missing items). Include your order number and supporting photos (if applicable).

Email: service@harnessdogs.com

8. Contact

If you have any shipping-related questions, please contact our support team:
Email: service@harnessdogs.com