Refund & Returns Policy

At Harness, we value customer satisfaction and aim to provide a clear and fair returns and refunds process. Please review this policy carefully before completing your purchase.

1. Returns Eligibility

We accept return requests within 14 days of delivery. To be eligible for a return, the item must be:

• Unused and in its original condition
• Returned in the original packaging
• Accompanied by proof of purchase

Items that show signs of wear, use, damage, or alteration may not be eligible for a refund.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Items damaged due to misuse or improper handling
• Items returned without prior authorization
• Items returned outside the eligible return period

3. How to Request a Return

To initiate a return, please contact our customer support team at:
Email: service@harnessdogs.com

Please include your order number and the reason for the return in your message. Our support team will review your request and provide return instructions if the return is approved.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment.

Refund processing times may vary depending on your payment provider and financial institution.

6. Late or Missing Refunds

If you have not received a refund after approval, please first check with your bank or card issuer. Processing times can vary before a refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at service@harnessdogs.com.

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our support team with your order details.

8. Order Cancellations

Orders may be cancelled only if the request is made before the order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation is no longer possible.

9. Refused or Undeliverable Packages

If an order is returned to us due to an incorrect address provided by the customer, refusal of delivery, or failure to collect the package, any refund issued may be subject to return shipping and handling costs.

10. Contact Information

For any questions regarding returns or refunds, please contact us at:
Email: service@harnessdogs.com